I was in NY for work a week ago. I come here a lot, especially in the last year. I usually stay at the same hotel. About 6 months ago, the hotel started a new loyalty program, and as a part of the program, each time I arrive, I’m greeted with some free pastries and a personalized welcome card in the hotel room. I remember the first time reading it.
Great post! It’s interesting to think in terms of robustness vs. adaptability. In your example, Taguchi’s solution would be to craft a greeting that would be insensitive to context. Alternatively, an adaptive solution might be smart enough to evolve based on circumstance: “Back already? While we’re not your home, we’ll try to make your stay as comfortable as possible.”
Great post! It’s interesting to think in terms of robustness vs. adaptability. In your example, Taguchi’s solution would be to craft a greeting that would be insensitive to context. Alternatively, an adaptive solution might be smart enough to evolve based on circumstance: “Back already? While we’re not your home, we’ll try to make your stay as comfortable as possible.”